Under “facilities” on the property page, you can see a list of all the hotel or resort facilities, activities, and services.
Help Center
Frequently Asked Questions
We understand travel might look a little different now, but do not worry, our seasoned team of experts are here to help. Browse our FAQ section to get answers that you need. If you can't find the information you are looking for here, please send us an email!
Additional costs, if any, are not included in the reservation price. Some hotels will charge an additional fee, while others do not and its based upon availability. When making a booking, you can request an extra bed in the “Special requests” box. If you already made a booking, you can always request an extra bed via your account! Just send us a message!
Every room or property has an individual policy determined by the property.
A “non-refundable” policy means the booking would receive no refundable if you decided to cancel your booking. This is mentioned during the booking process in the conditions and in the booking confirmation. A “free cancellation” policy means you can change or cancel a booking for free, as long as you do it within the time frame specified by the property (e.g. “Cancel up to x days” or “Cancel before mm/dd/yy hh:mm”). This is mentioned in the conditions during the booking process and in the booking confirmation.
A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the “Special Requests” box during the booking process.
Pet policies can be by found on the hotel website directly. If you have already made a booking with us, send us an email or a message from your account and we can check for you!
If there are no rooms listed as “smoking rooms,” it means that the hotel does not allow smoking in rooms. You can find out if the hotel offers a designated smoking areas on the hotel’s website or by calling the hotel.
Check-in and check-out times differ for each property. Typical hotel check in time is 3:00pm, and check out time is 11:00am. You can find these details under the “information” section on the property page when you make a booking. If you already made a booking, you can see check-in and check-out times in your confirmation email and when you log in to your account.
Yes, but only if you have permission from the cardholder. When you make the booking, please let us know that you’re using someone else’s card with their permission in the “Special requests” box. Any incidental charges or authorizations at the property you will have to present a credit card, and they may require card holder to be present or for the name on the card to match your reservation.
Pre-authorizations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorizations are temporary holds. The length of the hold will vary, and your credit card company can advise you on how they handle this as it can very by credit card company or bank.
You’ll need a valid credit card or debit to confirm your reservation with us, as all bookings with aircreditvacations require a deposit at minimum, and pre-payment of your package at least 30 days prior to departure. However, we offer a number of hotels that will guarantee your booking without a card. You can also make a booking by using someone else’s card, provided you have their permission. In this case, confirm the card holder’s name and that you have permission to use their card in the “Special requests” box when booking.
In general, hotels can’t accept a debit card to guarantee a booking, or for incidentals if required. However, you can use your debit card on aircreditvacations.com to book and pre-pay your reservation. Please note, most debit card’s have a daily limit for your security, so many times a charge may be declined. We recommend you reach out to your bank and advise of any travel purchases over $700 on a debit card.
You can find room and property facilities details on your booking confirmation, or on the hotel’s website.
This depends on the resort or hotel availability, who will do their best to meet your needs but can’t guarantee your request. You can submit request an early or late check-in/check-out via your booking in your account. To guarantee early access to your accommodation we recommend you book an additional night.
Be sure to check your email inbox, spam, and junk folders. If you still can’t find your confirmation, send us an email at support@aircreditvacations.com and we can re-send it to you.
It depends on the resort or hotel’s policy. Additional costs for children, including extra beds/cribs, aren’t included in the reservation price. Please send us a message via your booking, and we can look into this request for you.
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you are not sure if you received an email, please send us a message via your account or email support@aircreditvacations.com
You can find this in your booking confirmation.
Your confirmation is sent to the email you entered when booking. If you haven’t received a confirmation email yet, check your spam and junk folders. You can resend the email yourself by logging into your aircreditvacations.com account.
We accept all major credit and debit cards. If you are booking a large trip and would prefer to send a wire transfer, please email support@aircreditvacations.com Please note: when checking into a hotel, we recommend using a *credit card* for any incidental charges, as the authorization does not withdraw money from an account like a debit card would.
Infants under 2 years old require a valid flight ticket just like any adult traveler. To book for an infant, select “child” when searching, then select the age the infant will be at the time of your final flight. Infants still require valid passports to travel internationally. During the flight, they’re expected to sit on an adult’s lap. Seating is usually arranged by the airline since there are some restrictions as to where you can sit with an infant on-board. We can’t facilitate bookings that include more infants than adults. This is because every infant must have an adult accompanying them on the flight for safety reasons.
You will automatically receive a payment confirmation when your booking is processed. If you need an additional copy, you can contact us to provide confirmation of payment via your account chat or by email.
If your connecting flight is with the same airline, they should provide enough time for you to get to your next flight comfortably. It’s best to check estimates on the airport’s website, as well as the airline’s policy on assistance if you miss a connecting flight.
Sometimes airlines have to reschedule flights, which can impact your flight route and time. If this happens, either we or the airline will communicate this to you by email. If there are issues with the new flight schedule, contact us for help.
You can check your flight’s status by entering the flight number on the airline or airport’s website.
It depends on the airline’s cancellation and refund policy. If the airline does offer refunds, we can claim and process the repayment for you. The refund then goes back to the account you paid from. While we’ll get this done as fast as we can, it’s the airline that ultimately processes the refund. Most economy fares are non-refundable but do offer the option to change the date of travel.
It depends on the airline, type of fare purchased and sometimes how far in advance you want to cancel. Most airline tickets are non-refundable, but many do not charge change fees. It’s best that you send us a message from your account so we can look into it right away. If your flight is within seven days of departure, we recommend you contact us by phone or request a call as soon as you possible.
Depending on the airline, you can check in online starting 24 hours before the flight is scheduled to depart. In some cases, you check in up to 72 hours earlier. You can check in on the airline’s website, on their phone app, or at the airport at the airline’s check-in counter or self-service kiosks. If you’re flying with a low-cost airline, you may need to check in online to avoid additional fees at the airport. Checking in online usually requires the airline’s booking number with your last name or email address. We recommend reading about check-in on the airline’s website before departure and double check contact information is correct for notifications of schedule changes with 72 hours.
If you have an aircreditvacations.com account and used the same email to book your flight, you can sign in to see your flight or package booking. If you booked your flight with a different email, create an account with this email to view your booking. If you make any changes to your booking through customer care, those changes might not be updated in your booking details immediately.
Additional fees may apply for checked baggage and are not included in your package unless stated otherwise. Please contact the airlines directly or refer to the airline website for more information on your checked baggage policies.
Your confirmation is sent to the email you entered when booking. If you haven’t received a confirmation email yet, check your spam and junk folders. You can resend the email yourself by logging into your aircreditvacations.com account.
Your flight confirmation and e-tickets are sent to your email after you book. The e-ticket is sent separately from the confirmation and can up to 24hours. If you can’t find it, contact us to have it sent to you again.
Due to airline restrictions, you can book for a maximum of nine people at a time. If there are more than nine of you, you’ll need to make an additional booking or submit a group inquiry for further assistance.
No, we don’t charge any credit card fees. You can see exactly what you’re paying for when reviewing your booking. I
Every room or property has an individual policy determined by the property.
A “non-refundable” policy means the booking would receive no refundable if you decided to cancel your booking. This is mentioned during the booking process in the conditions and in the booking confirmation. A “free cancellation” policy means you can change or cancel a booking for free, as long as you do it within the time frame specified by the property (e.g. “Cancel up to x days” or “Cancel before mm/dd/yy hh:mm”). This is mentioned in the conditions during the booking process and in the booking confirmation.
Aircreditvacations.com accepts Visa, Mastercard and Amex.
If you included travel insurance when you booked, you’ll find all the necessary info via Travelex, the insurance provider that can help if you need to make a claim. You’ll find all the info you need in your insurance documents, which can be found with your booking details or in your email confirmation sent by Travelex. You can also contact us for help if you’re unsure what to do next. If you have your policy number, you can file your claim here: https://www.travelexinsurance.com/customer-service/claims
It’s not possible to book tickets for an unaccompanied minors on our site. In this instance, we recommend you book with the airline directly for full details on travel for unaccompanied minors.